SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Sports Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topsportsmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
Just very obtyag (will lose weight to it) to remove just the tummy and side a bit)
Dress is good, as the photo. Цветнасыщенный. Fabric does not shine, but a little stiff. The 95-76-96 height 164 weight 58 l took went well, chest more my in l will not fit! I have a little pull armpit. Доставка2мес Tomsk
Dress is excellent. Do not shine the village the figure. Just below the knee. That surprised long sleeve even with stock. Great store.
Order 3 Dec and today received a grade quality Super recommend
Quality good, size L is suitable for 44 size perfectly.
Afiget! I love it! Gray ordered, so cool! Highlights the ass! Chest! Concealed that do not) I happy) Soon order another in a different color!) photo on later! Fire!
Thin dress, Summer! Quality is good, Recommend
Dress surer. Quality is excellent, sitting straight fit. The Rus 46 l took. Recommend
OG 60-OF-94 ABOUT these options took S, armpits shakes a bit, but that's okay. If taken M, then think Talk To Me, And like sits well. Shipping to Samara month
Cool! S the Russian 42, perfect) no smell, thread sticking out there. Thanks to the store, delivery fast
Dress it quickly, in good condition. M ordered all come just idnalno, quality is good. My options-88-68-86. Advice to buy. Seller wish you success in selling :)
Very cool dress! It is not too tight, but it is not stretched, unlike other jersey. Sits very well and below can not see any trace of tights, no seams of slimming underwear. Excellent base dress! The chest 92 cm, waist 78 kg and hip 100 cm, XL
Dress does not come, money back
Usually wear size M. l ordered it oblipochku, but never too tight and not pulling. Satisfied with the order, thank you.
Perfect dress for every day.
Dress is good. His Wife liked.
Normal dress. My height is pretty long. Jersey knitted. Cotton much. Only fabric tonkovat, clear. Just underneath all seamless. Color match, too.
Dress like, thank you