SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Sports Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topsportsmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In general, all good. Dress like the photo, though too short sleeves and sheer dress thin. Good stretch, but will look good only for thin, all figure flaws are visible.
Not quite fit the dress. It is very large in size and long. But looks like the picture and quality nice
Cool clothes!!!!!! Super!!!! Recommend!!!!!
7 days to region, with The Russian Federation, the 48 size just, stretch is not recommended.
Order 3 dresses, second came from tightening. The dispute returned the money. Despite this, dress recommend. For 94-74-96 height 168 cm, fits perfectly.
Gorgeous dress) Fast shipping) Excellent store) all advice
The dress is still better than on the image. Material is super, the dress is very stretchy for a single size. Fast delivery I recommend this store I gives her 5 star
Dress very much. Quality OK, short sleeves. It for 2 weeks. Want to order another different color
Perfect dress! Thank You
The quality is good. Delivery fast, but davolno long order send. For problem figure you will see all the flaws, therefore before buying to assess your figure critical!
Nice, Look like picture
Gorgeous dress, thick, warm. Shipping less than a month. The Only Thing, we would like it to be more oblipku, but it's a personal preference, the dress fits well
Size fits all. Stretcher size S and is on me slightly luzna but terribly me this don't mind. Qualityand super. Thicker Material, nieprzeswitujacy.
Looks nice stall and is very warm. Recommend
Dress it quickly, it's my second, both are excellent, to the body, stretch well, they cover all
Super Quality, fits perfectly, recommend
It is such a wonderful dress.thank you store.thanks for your communication.I really suggest this.don't hesitate to buy.
Perfect dress! Take required more different colors. It's fast, monitored to my post office.
Dress Height 170 cm about knee. Sleeves for me too. Fabric stretch well, but a little stretch, because not to wear tight form as it is expected and just go figure. So if you want option, where dress tight you, thereby highlighting all convex-bit is not an option. But in general, color and quality at this price level.
Dress is excellent! Fits well!
Nice dress, neat, no odors. Village fit well, comfortable. My settings 88-72-96, an increase of 170. Only fabric stick to the tights, but hopefully antistatic rescue. Thank You, happy buying.
Dress went 18 days before pitera. A Little long and weird. Tracking it was in town Обь, Novosibirske and Moscow. Before you get in SF. But well worth the wait. Dress size perfect (I 170, weight 66) color rich, knee length. No smell, no stains. Neat seams. Very happy. Order more.
Great dress! Took the sale and afraid that is not very good. The dress is great! My steam: 88-68-98см height-159 cm. Perfect fit, dense machine knitting, class. Highly recommend!