We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Slippers in size. Comfortable. Аплекаторы good sense. I like the goods. Has always been in touch. Quick answer questions. Recommend!
Very happy shopping. Cool slippers, very comfortable.
Sneaker came. Like all stitched and glued. But a terrible smell! Smelly plastic-rubber It Stinks for a week and a half. And never disappears. Hope the new year less smell will, as planned to present them. Smell just like a cheap plastic heated and he begins to melt .. here stinks. If we ignore the smell, is no longer claims. Everything is fine
Cool slippers, all good
Good shoes. Order went more than a month.
LAS have worn a few days and very happy with the LAS. Do not hurt the tread and are comfortable. Las use 30' to days and notice the feet more hot the rest of the days. It has helped to alleviate a knee pain it would not let me neither sleep. Shipping fast and quality nice. Use 37/38 and are perfect. Shipping fast and quality nice. Overall very happy.
IN principle, taking over полтыщщи… There is an unpleasant smell, eventually erode hope…
Slippers in the picture. Foot 38 size, but it is clear that they are small. Walk in them is nice, but not know how efficiently. There is an unpleasant smell
Cool sneakers, come quickly enough, fun massage, took on sale in 518,53. Took The men's size, it is just my 39 Russian (foot 25 cm) his son 37 size, but with legs do not fall off, the photo sneaker on legs 37 size
Slippers very good
A second time. All super. Delivery in this time sdek company pleased.
Excellent slippers. Size about 36-37
Good Delivery is also not let us down. Happy. The 39 size fit blue. Order 2 times this year. The first has been worn, soft sole. But relieve fatigue is massaged trigger points, so re-ordered.
Good Courier. Big pattern asymmetrical
relaxant