SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Sports Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topsportsmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good as always
Nice one.Came earlier than expected
The growth of 164 short. Waist 67, hip 94 slightly big
Just like in the description, autumn high quality for the money, pleasantly surprised. A month
Nice jeans to the county to the region last month, always order 25, and there was no, such is firmly, hope do not stretch is strong
Show a little closer the same that I immediately ordered the only black. Although took the same.
The second time, the difference in two years. The pants were thick, high quality, have served faithfully until frayed. Order one more in the hope of is the same quality, but alas-material is much more thin, size also different-the last time 30 was slightly, just a little bit, this time 29 was almost free. IN general, sewing material changed
At your own risk. Believe reviews. AND lo and behold jeans approached me))))
Very cool jeans. ideally suited for my height 1.70, will not regret it. Thank You very much!)
Got excellent. Shipping for 2 weeks in the Don
Wear size S, ordered black jeans 27 Size, according to the size chart. The result-high in the waist, high in length, and the jeans will not name, more pants regular. It should be noted that before I ordered Blue same size and everything was perfect. Honestly disappointed, because really liked this store (thanks him for separate ring as a gift)
Thank you for your good work, items come quickly, color black, a little big, Hope, what to wear to express themselves only positive
Very jeans. These jeans in boutiques are about 3000₽. Not thick and thin. Stretch. About 100, From 64, 29 size just right. Waist high of course, but the belt decides))
Order to Sakhalin went for a long time. Track part. Quality and tailoring trousers very good. The size of the table are the same. Can be ordered.
Perfect. Take a second time and everything is fine.
Jeans are good, all seams are a second time, only the second time is longer, than the first. Waist slightly large FROM 63, but the belt is excellent
They are beautiful! Long I not so happy things Alik, very satisfied, all size.
Ordered the same blue height 164 black long, and everything is ok